There are a number of ways in which you can access help and support:
Our full library of Help Articles is available at https://help.scrtracker.com/.
In-app Chat Feature
At the top right of the application, there is a help button:
If you press this you will open the chat window:
In the first instance we would recommend using the "Find your answer now" search bar. This will bring up the most relevant Help Articles based on your search.
If that doesn't answer your questions or you'd prefer to speak with us, click "Send us a message" to start a Live Chat.
You will receive responses both in the app and to your inbox.
If you'd prefer to email us, send your question or problem to firstname.lastname@example.org
This will create a ticket on our system and we will then reply as soon as we can.
Tickets will be automatically closed within a few days if we do not hear back from you.
We typically offer a single training session for you and your team to get set up and onboard. If you haven't yet booked this, please see our Training Guide for information on how to book.
Sorry! Calling our team is not offered in the standard subscriptions. Please contact us via chat or email in the first instance, and we may offer to arrange to call you or set up a remote session.
Our hours are from 08:30 to 16:30 Monday to Friday.